Making people feel heard can be a challenge.
Most disputes aren't really about the surface issue, they're about people feeling unseen, unheard or dismissed.
When you validate someone's concern, not necessarily agree with it, but acknowledge it's real to them, something shifts.
In workplace mediation making people feel heard can be the fastest way to them finding a solution.
Before you jump to trying to fix conflict, try listening instead.
🫂 Reflect on words, emotions and feelings.
🫂 Let them know they’ve been understood.
And if that doesn't work and you need help to resolve a workplace dispute through mediation, give me a call!
As employers, you have a real opportunity and responsibility to make a difference.
If you need support, give me a call, I'd love to hear from you!
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